Frequently Asked Questions

Appointments

Q. How can I make an appointment?
A. To make an appointment please Call/message us at the number of the clinic located in your society/apartment complex.

We take prepayment in order to confirm any specialist appointments or @home lab sample collection.

Q. How can I cancel an appointment?
A. Please message us on the please Call/message us at the number of the clinic located in your society/apartment complex.

Q. Do you have free followups?
A. For General Physician consultations, we offer free followups for 72 hours from the original consultation.

Payments & Refunds

Q. How can I pay?
A. We accept the following modes of payments to confirm the reservation:

  • Credit/Debit Cards

  • UPI, Wallets

  • Netbanking

We accept the following modes of payment when you have an appointment in person:

  • Cash

  • UPI / Wallets

  • Credit/Debit Cards

Q. How can I get a refund?
A. When you cancel an appointment your refund is automatically processed and you will receive a refund transaction ID within a the next 30 minutes. You will receive your refund on the original mode of payment.

Q. How long does it take to get a refund?
A. We will initiate the refund within 30 minutes after cancellation from our side. However, due to the way banks, cards, and payment processors function it will take upto 7 business days for a refund to be reflected on a card or wallet and it may take upto 12 business days if mode of payment was netbanking.

Safety - COVID-19

Q. What precautions are you taking against COVID-19?
Q. Your medics must be visiting other people, how are you going to protect me from getting cross-infected?
A. We take robust precautions to prevent cross-infection. There is a negligible chance of getting infected from our medics.
We are taking the following precautions:

  1. We currently do not visit patients with COVID-19 symptoms

  2. Our medics are tested every week and cleared for duty only when the test is negative

  3. Our medics wear a freshly sanitised and washed overall while visiting every patient, each overall is then washed under high temperature, using medical grade disinfectant detergents before being sterilised under Ultraviolet (U.V.) light. PPE is worn over this overall to prevent even the smallest chance of cross-infection in case any infectious disease is suspected.

  4. All our equipment is sanitised with medical grade disinfectant and sterilised using Ultraviolet (U.V.) light before and after every patient visit.

Q. I have symptoms that line up with COVID-19, how can you help me?
A. We currently treat patients who potentially might have COVID-19 in the following way:

  • Diagnose symptoms on a video only call.

  • Arrange for an at home COVID test for you.

  • Upon receipt of test results; provide treatment plans and options based on result and symptoms.

  • Provide guidance on hospitalisation as required.